Privacy Policy
At Onyx Automotive, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, manage, and safeguard the information you provide when using our website or booking mechanical services at our Nerang workshop.
1. Information We Collect
We collect personal information necessary to deliver our services. This includes:
- Contact Information: Your name, phone number, email address, and physical address.
- Vehicle Information: Make, model, year, registration plate number, VIN (Vehicle Identification Number), and service/mileage history.
- Transaction Data: Details of quotes, bookings, invoices, and services completed on your vehicle.
2. How We Use Your Information
We use the collected information for specific, transparent purposes, including:
- Processing and managing your booking requests and enquiries.
- Providing upfront, transparent quotes and mechanical repairs.
- Issuing itemised tax invoices and service history records.
- Sending service reminders (such as logbook servicing or registration due dates) to help maintain your vehicle’s reliability and resale value.
- Complying with legal, tax, and insurance requirements in Queensland.
3. Data Security and Sharing
Your privacy is our priority. We safeguard your information using industry-standard security measures:
- No Data Sells: We will NEVER sell, trade, or lease your personal information to third parties.
- Secure Sourcing: We share necessary details (like vehicle registration or VIN) with verified parts suppliers or diagnostic platforms strictly to source the correct components for your repair.
- Secure Bookings: Our online booking form integrates with MechanicDesk, a leading, highly secure automotive management platform, protecting your customer records with advanced encryption.
4. Your Rights and Access
You have the right to request access to the personal or vehicle information we hold about you. You can also request that we correct any inaccurate details or remove your contact information from our service reminder systems at any time by contacting us directly.
5. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our workshop operations or legal regulations. The latest version will always be published on this page with the revision date.
If you have any questions regarding this Privacy Policy, please contact us at info@onyxautomotive.com.au or call 0424 606 779.